Billing for Hasura¶

Having an active billing account is mandatory to create pro-tier clusters on Hasura. Billing accounts can be created and managed in the Hasura Dashboard. This section details the process of adding and modifying a billing account.

Adding and activating billing account¶

Log in to Hasura Dashboard and add your payment details at https://dashboard.platform.hasura.io/account/billing. You will be asked to add credit card related information like card details, your name and the billing address. Your card will also be temporarily charged with $1 to verify the information provided. This transaction will be reversed immediately after the verification in a few minutes.

Modifying billing information¶

You may want to modify your billing information to either change details like CVV, billing address, etc. or replace a saved card.

Changing the saved card¶

To replace a saved card, please drop a note to support@hasura.io from your registered email address. We will work with our payment service provider to clear the details of your current card and notify you. You are then expected to add a replacement card within 72 hours. Failure to do so may lead to your pro-tier clusters being temporarily suspended.

Changing billing information¶

To change your billing details like CVV, address, etc., please drop a note to support@hasura.io from your registered email address. You will be notified once the details have been updated.

Cancelling your subscription¶

To cancel your subscription, simply delete your pro-tier clusters. Your card will be charged as usual at the end of the billing cycle for the outstanding amount.

Transfer ownership of a cluster¶

Drop a note to support@hasura.io from your registered email address, copying the new owner.

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